Sr. Service Design Analyst | Bechtel India Pvt Ltd | Mar’17 – Dec’18

As a Sr. Service Design Analyst at Bechtel India, I led the full application deployment lifecycle—service design, infrastructure readiness, RFCs/CAB, and execution. I partnered across Demand, Change, InfoSec, Infra, and Support teams to deliver deployments on schedule, strengthened governance through ServiceNow improvements, and drove a major efficiency initiative that reduced deployment time by 40%. I also managed key projects including ServiceNow module upgrades, SCCM implementation, EIP infra coordination, and large-scale Windows Server migrations.

Responsibilities

• Owned end-to-end application deployment—service design, infra readiness, documentation, RFCs, CAB, and execution.

• Coordinated with Demand, Change, InfoSec, Infra, and Support teams for on-schedule deployments.

• Delivered monthly and ad-hoc deployment metrics using Power BI and ServiceNow.

• Led deployment improvement initiative, cutting deployment time by 40%.

• Defined requirements and workflows for key ServiceNow modules.

• Owned all incidents, changes, and deployments for implementations and migrations.

• Managed daily operations, led scrums, and provided clear stakeholder updates.

• Built dashboards to track incidents, changes, server requests, and deployment metrics.

• Key Projects Delivered

  • ServiceNow: Release Module Migration, SCCM Implementation, Onboarding Forms, Project Setup Request

  • EIP: SPOC for all infrastructure and support needs across multiple technical teams

  • Win 2008 Migration: Managed app migrations to Windows 2012 & 2016

Takeaways & Learnings

In this role, I learned to lead high-impact deployments with precision, cross-team alignment, and measurable efficiency gains.

• Stronger deployment governance and process ownership end-to-end.

• Improved cross-functional coordination across infra, security, support, and ops.

• Hands-on mastery of ServiceNow modules and workflow design.

• Sharpened ability to deliver multi-team projects under tight timelines.

• Enhanced reporting, stakeholder communication, and operational oversight.

Sr Engineer – Application Services | Bechtel India Pvt Ltd | Jan’19 – Oct’2023

As a Sr. Engineer – Application Services, I owned L2/L3 support for enterprise Data Integration systems and the organization’s cloud-first Integration Platform.

This role became my gateway into the world of cloud, data engineering, ETL, and large-scale integrations—working hands-on with Azure Data Factory, Informatica, Oracle SOA Suite, EBX, and multiple databases.

I led major modernization programs, migrating 100+ legacy projects and 80+ Informatica jobs to ADF, strengthening reliability, and cutting recurring incidents by 40% through proactive analysis and user enablement.

It was a period where I moved from traditional application support to truly understanding how data moves, transforms, and powers modern platforms.

Responsibilities

• Delivered L2/L3 support for enterprise Data Integration applications across ADF, PowerCenter, SOA Suite, EBX, Oracle, SQL, and MongoDB.

• Set up new projects for data comparison, exchange, and export across cloud and database systems.

• Configured and supported Application-to-Application data exchanges (Cloud↔DB, Cloud↔Cloud, DB↔DB).

• Monitored and troubleshot exchange, comparison, and export jobs across platforms.

• Built Power BI dashboards for monitoring pipelines, performance, data quality, and license usage.

• Worked with development teams on bug fixes, enhancements, and platform improvements.

• Led migrations from legacy integration apps to the new cloud Integration Platform—100+ projects transitioned.

• Migrated 80+ Informatica PowerCenter jobs to Azure Data Factory, including pipeline setup and access management.

• Installed, upgraded, and supported Informatica PowerCenter across environments.

• Performed incident trend analysis and reduced recurring issues by 40% through training and KB documentation.

• Trained new project users and authored admin guides, user guides, QRGs, and knowledge base articles.

• Provided stakeholder reporting via Power BI and ServiceNow dashboards.

• Key Projects Delivered

  • Exchange Migration: Moved data exchanges for 100+ projects to the new Integration Platform.

  • Informatica → ADF Migration: Migrated 80+ exchange/comparison/export jobs to Azure Data Factory.

  • Server Upgrades: Installed and configured exchange applications during Windows 2012/2016/2019 platform upgrades.

Takeaways & Learnings

With this role, I evolved into a cloud-ready integration specialist skilled at modernizing legacy workloads, improving platform reliability, and driving measurable operational impact.

• Deepened expertise in cloud-native data integration using ADF and hybrid integration architectures.

• Developed strong migration experience—modernizing legacy workloads at scale.

• Strengthened troubleshooting, monitoring, and automation skills for complex data pipelines.

• Improved ability to design reliable data exchange patterns across cloud and on-prem systems.

• Learned how proactive documentation, user training, and analytics can significantly reduce support load.

• Gained confidence operating in fast-paced, multi-technology environments with tight SLAs.