From Monitoring to Action: A Connected Data Operations Agent

Connecting pipelines, incidents, communication, and troubleshooting

Data Operations rarely happens in one system.

A pipeline may fail in ADF, a dependency may be running in Airflow, a file may be missing from a network folder, while the relevant context is sitting in ServiceNow, Email, Teams, or SharePoint.

The challenge isn't finding another monitoring tool.

The challenge is connecting the information.

Imagine having an operational agent that brings these systems together and helps the Data Operations team move from monitoring and reacting to understanding and acting.

The Bigger Opportunity

The real value is connecting the operational ecosystem:

ADF knows the pipeline. Airflow knows the workflow. ADLS knows the data. ServiceNow knows the incident. Email & Teams know the conversation. SharePoint knows the knowledge.

Bringing these sources together creates a Data Operations capability that can detect earlier, investigate faster, communicate better, and automate the work around support.

From monitoring what happened to understanding what is happening — and helping teams decide what to do next.

One Operational View

The agent can connect with:

ServiceNow · Airflow · Azure Data Factory · ADLS · Network Folders · Email · Microsoft Teams · SharePoint

Each system contributes a different piece of the operational picture.

Bringing these sources together creates a much clearer picture of what is happening, why it is happening, and what needs to happen next.

From Alert to Action

A failed pipeline shouldn't simply result in “Pipeline Failed.”

The agent can correlate pipeline history, dependencies, file availability, previous incidents, documentation, emails, and Teams conversations to understand:

What failed? Why? Has it happened before? What is the impact? What happens next?

It can also use execution history, current progress, dependencies, retries, and file patterns to estimate when a delayed process is likely to complete—turning a basic alert into useful operational context.

From Investigation to Action

Once the situation is understood, the agent can help move it forward:

• Update ServiceNow incidents

• Generate evidence-based RCA summaries

• Draft emails and Teams messages

• Share status and estimated recovery time

• Send critical notifications

• Monitor subsequent updates

Less noise. More meaningful action.